Returns & Service Policy

At ProMarineMechanics.com and YourBoatParts.com, your satisfaction is our top priority. We understand that sometimes a part isn't quite right, or you may have questions about a service. Please review our policy below for details on returns, exchanges, and service warranties.

1. Parts & Products (from YourBoatParts.com & ProMarineMechanics.com)

We aim to make your marine parts purchasing experience as smooth as possible.

Eligibility for Returns:

  • Timeframe: You can return most new, unused parts in their original, unopened packaging within 30 days of the original purchase date.

  • Condition: Items must be in resalable condition, free from any signs of installation, use, or damage.

  • Proof of Purchase: A valid receipt or order number is required for all returns.

Items Not Eligible for Return:

  • Installed or Used Parts: Any part that has been installed, used, or shows signs of wear.

  • Opened Packaging: Parts not in their original, unopened manufacturer's packaging.

  • Electrical Components: This includes, but isn't limited to, alternators, starters, relays, circuit boards, and navigation electronics, once their sealed packaging has been opened or the item has been installed.

  • Fluids & Chemicals: Opened containers of oils, coolants, paints, cleaning solutions, or any other chemicals.

  • Custom Orders: Specially ordered, custom-fabricated, or personalized items.

  • "Final Sale" Items: Any product explicitly marked as non-returnable or "Final Sale."

  • Damage from Improper Installation: Parts damaged due to incorrect installation or misuse are not returnable.

Restocking Fee:

  • A 15% restocking fee will apply to all returned parts, except in cases where the return is directly due to an error on our part (e.g., we shipped the wrong item) or if the product is confirmed to be defective upon receipt.

How to Initiate a Part Return:

  1. Contact Us: Please email us at [Your Email Address] or call us at [Your Phone Number] within the 30-day return window. Provide your order number, the specific item(s) you wish to return, and the reason for the return.

  2. Return Authorization (RMA): If your return is approved, we will issue you a Return Merchandise Authorization (RMA) number and provide detailed shipping instructions. Returns sent without an RMA number may be refused or incur significant delays.

  3. Packaging: Securely package the item(s) in their original packaging, ensuring all manuals, accessories, and documentation are included. Write the RMA number clearly on the outside of the package.

  4. Shipping: You are responsible for return shipping costs unless we made an error. We strongly recommend using a shipping service with tracking and insurance, as we cannot be responsible for items lost or damaged during return transit.

Refunds for Parts:

Once your return is received, inspected, and approved, we will process your refund. Refunds will be issued to your original payment method (e.g., through Square) within 7-10 business days. Please note that original shipping charges are non-refundable.

2. Services & Labor (from ProMarineMechanics.com)

Your satisfaction with our marine mechanical services is crucial. We stand by the quality of our workmanship.

Labor Warranty:

  • All labor performed by Pro Marine Mechanics LLC is warrantied for 90 days from the date of service. This warranty covers the specific work performed and directly related failures.

  • This warranty does not cover pre-existing conditions, normal wear and tear, issues unrelated to the service provided, or parts not supplied or approved by Pro Marine Mechanics LLC.

Diagnostic Fees:

  • Diagnostic fees are charged for our technician's time and expertise in troubleshooting and identifying issues with your vessel's systems. These fees are generally non-refundable once the diagnostic service has been completed, regardless of whether you proceed with recommended repairs.

Deposits & Partial Payments for Services:

  • Deposits or partial payments made for services (including the procurement of specialized parts or custom fabrication) are generally non-refundable once significant labor has commenced or parts have been ordered specifically for your job. Any potential refund will be subject to deductions for work already completed, non-returnable parts ordered, and a reasonable cancellation fee. Specific terms for large projects will be outlined in your service proposal.

3. Damages & Issues

Please inspect your order or service immediately upon completion. If an item is defective, damaged, or if the service doesn't meet expectations, please contact us within 48 hours so we can evaluate the issue and make it right.

4. Exchanges

For parts, the fastest way to ensure you get what you need is to return the item you have (if eligible) and, once your return is accepted, make a separate purchase for the new item.

Contact Us: For any questions regarding our return policy, or to initiate a return, please contact us directly:

Pro Marine Mechanics LLC