Frequently Asked Questions (FAQ) - ProMarine Mechanics

Welcome to our FAQ page! We've compiled answers to common questions to help you understand our services and how we can assist with your marine vessel's needs. If you don't find the answer you're looking for, please don't hesitate to contact us directly!

General Services

Q: What kind of marine vessels do you service? A: ProMarine Mechanics proudly services a wide range of marine vessels, including boats, sailing yachts, and personal watercraft. We work on various makes and models of engines (inboard, outboard, diesel, gas).

Q: What services do ProMarine Mechanics offer? A: We offer comprehensive marine services, including:

• Basic Maintenance: Oil changes, tune-ups, filter replacements, fluid checks, and general inspections.

• Advanced Repairs: Engine diagnostics and repair, bow thruster repair/replacement, autohelm issues, propeller damage, and more.

• Electrical & Navigation: Marine audio installation, navigation system installation (sonar, radar), LED lighting, and electrical system diagnostics/repair.

• Customization: Custom lighting, upholstery, and other personalized enhancements.

• Emergency Services: 24/7 rapid response for urgent repairs.

• Maintenance Plans: Customized plans to keep your vessel in top condition year-round.

• Environmental Solutions: Collec'thor services for waterway cleaning.

Q: Are you a mobile marine mechanic service? A: Yes! We are a fully mobile marine mechanic service operating in South East Florida. We come directly to your dock, marina, or even your driveway, saving you the hassle of hauling your vessel to a shop.

Q: What areas do you serve? A: We serve the South East Florida region, including Pompano Beach, Fort Lauderdale, Boca Raton, and surrounding areas.

Appointments & Consultations

Q: Why do I need a General Marine Services Consultation before getting a quote? A: An initial consultation allows our expert technicians to thoroughly understand your vessel's specific needs, accurately diagnose any issues, and discuss your desired services. This ensures we can provide you with the most precise and transparent quote or invoice, tailored to your unique situation.

Q: Is the consultation fee refundable or applied to my service? A: Yes, the consultation deposit is refundable and will be applied towards your final invoice should you proceed with our services.

Q: How do I book an appointment or consultation? A: You can book an appointment or consultation directly through our website's "Book Online" page, or by calling us at (954) 459-1414.

Q: What happens during a consultation? A: During your consultation, our technician will:

• Listen to your concerns and service requests.

• Perform a preliminary visual inspection of your vessel.

• Discuss potential solutions and options.

• Answer any questions you have about our process or your vessel's needs.

• Gather all necessary information to prepare a detailed quote.

Pricing & Payment

Q: How do you determine your service costs? A: Our service costs are based on the complexity of the job, required parts, and labor time. We always aim to provide transparent and competitive pricing. A detailed quote will be provided after your initial consultation.

Q: Do you require a deposit for services? A: Yes, for most services, a non-refundable deposit (typically 50% of the estimated total cost, including parts and labor) is required to secure your booking and facilitate the procurement of necessary materials. This deposit is applied to your final invoice.

Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express, Discover), bank transfers, and certified checks. Personal checks may be accepted for established clients at our discretion.

Q: What are your payment terms for completed services? A: Full payment for all services rendered, parts supplied, and any agreed-upon additional work is due immediately upon the completion of services and vessel readiness for handover, pick-up, or delivery. For extensive projects, progress payments may be required as outlined in your specific Work Order.

Emergency & Troubleshooting

Q: Do you offer emergency marine repair services? A: Yes, we understand that unexpected issues can arise. We offer 24/7 emergency repair services to assist with urgent repairs you may need. Please call us directly for emergency assistance.

Q: My engine won't start. What should I check before calling a mechanic? A: While it's always best to have a professional diagnose the issue, you can check a few common culprits:

• Kill Switch: Ensure the lanyard key is properly in place.

• Fuel Level: Double-check your fuel gauge and make sure you have enough fresh fuel.

• Battery Connections: Look for loose or corroded battery terminals.

• Shifter Position: Ensure the shifter is in neutral.

Q: My boat engine is overheating. What could be the cause? A: Overheating can be caused by various factors, including a blocked water intake, a faulty impeller (which draws cooling water into the engine), or low coolant levels in closed cooling systems. If your engine is overheating, stop it immediately and contact us for diagnosis and repair.

Maintenance & Prevention

Q: How often should I have my boat serviced? A: Regular maintenance is crucial. We recommend following your engine manufacturer's guidelines for service intervals (e.g., 20-hour, 50-hour, 100-hour checks) and considering annual comprehensive inspections, especially in the South Florida climate. We also offer customized maintenance plans.

Q: What are some common issues that can be prevented with regular maintenance? A: Regular maintenance can prevent many common problems such as:

• Engine starting issues (battery, fuel, ignition)

• Overheating (cooling system clogs, impeller failure)

• Fuel system issues (clogged filters, contaminated fuel)

• Electrical problems (corrosion, loose connections)

• Propeller damage leading to vibration

Q: Do you offer maintenance plans? A: Yes, we offer customized maintenance plans designed to suit your specific needs and keep your vessel in top condition, ensuring it's always ready for your next adventure. Contact us to learn more about our maintenance plan options.